CONTACT
Need help?
If you have a question, encounter a problem, or would like to share feedback about Asterveil, please contact us by email.
EMAILstudio.macaw.contact@gmail.com↗BEFORE CONTACTING US
What to include
When reporting an issue, including the following information will help us investigate it more efficiently.
- Your macOS version
- Your Asterveil version
- The steps that led to the issue
- A screenshot, if possible
You do not need to send the photograph itself. If it becomes necessary to investigate the issue, we will ask you first.
FREQUENTLY ASKED QUESTIONS
Common questions
Which image formats are supported?＋
Asterveil works with RAW, JPEG, HEIC, and other photographic formats. See the latest App Store information for current camera and format support.
Are my photographs sent to an external server?＋
No. Asterveil processes photographs on your Mac and does not transmit your photos or personal data to an external server.
Can you help with purchases or refunds?＋
Purchases are handled by Apple. For purchase history and refund requests, please contact Apple Support.